Contact Us :)

Need help? Contact our customer service team.

Fill out the form below and we’ll get back to you within 72 hours.
Thanks for contacting us. We'll get back to you as soon as possible.

Parcel tracking

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Returns adress

72 McLeod Road,

London,

SE2 0BS

Please contact customer service before proceeding with your return.

Email Support

info@drcookswholefood.co.uk

Contact Us FAQs

How long will it take you to respond to my support ticket?

We typically respond within 72 hours. Please submit a support ticket via the form above (including your order number and a detailed description of the inquiry. We appreciate your patience and we guarantee that we will do everything in our power to help solve any issues.

What should I do if I don't receive a response within the expected time?

We aim to respond within 48 to 72 hours. If you do not receive a response from us within this time, please check your spam or junk mail. If you still do not seen a response, please DM us on Instagram @drcooksfoods (click here)

Do you respond to inquiries on weekends and holidays?

We do not offer customer support on weekends or bank holidays. However, we will get back to you from the next working day. Thank you for your understanding and patience.

Do you offer live chat or telephone support?

Currently, we do not offer live chat or telephone support. However, our customer service agents will be online ready to respond to all queries via email. We are working on adding these methods of support in the future.